Return and Refund Policy

Thank you for shopping at NStarsW. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a straightforward return and refund process.

1. Return Eligibility

1.1 Return Period

Customers may request a return or exchange within 30 days of receiving their order.

1.2 Product Condition

To qualify for a return, products must:

Be in new or like-new condition.
Be returned in the original packaging.
Include all original accessories, manuals, cables, labels, and packaging materials.
Be free from physical damage caused after delivery.
Be suitable for resale.

Products that have been intentionally damaged, modified, improperly installed, or show excessive wear may not qualify for a refund.

1.3 Non-Returnable Items

The following items cannot be returned unless required by applicable law:

Clearance or Final Sale items.
Gift cards or digital gift certificates.
Downloadable software or digital products.
Personalized or custom-made products.
Products specifically marked as non-returnable.
Products damaged due to misuse, neglect, or unauthorized modifications.

2. Return Process

2.1 Requesting a Return

To initiate a return, please contact our customer support team and provide:

Your order number.
The product(s) you wish to return.
The reason for the return.
Photos of the product if it is damaged or defective.

Once approved, we will provide return instructions and, if applicable, a Return Authorization (RA).

Email: support@nstarsw.info

2.2 Packaging Your Return

Please package the product securely and include:

The approved Return Authorization (if provided).
All original accessories, cables, manuals, and packaging.
A copy of your order confirmation if requested.

Customers are responsible for ensuring returned items are properly protected during shipping.

2.3 Return Shipping

Unless the return results from a defective, damaged, or incorrectly shipped product, customers are responsible for return shipping costs.

For valuable electronics, we recommend using a trackable shipping service and purchasing shipping insurance. NStarsW is not responsible for return shipments that are lost or damaged in transit.

3. Refund Policy

3.1 Refund Processing

After receiving and inspecting your returned item, approved refunds are generally processed within 5–7 business days.

3.2 Refund Method

Refunds will be issued to the original payment method whenever possible.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

3.3 Restocking Fee

A reasonable restocking fee may apply for certain returns unless the return is the result of an error made by NStarsW, including receiving an incorrect, defective, or damaged product.

4. Exchanges

4.1 Exchange Procedure

To exchange a product, please request a return for the original item and place a new order for the desired replacement. This allows us to process exchanges more efficiently and helps ensure product availability.

4.2 Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

After verification, NStarsW will provide a replacement or issue a full refund at no additional cost. Return shipping instructions will be provided when applicable.

5. Damaged or Lost Shipments

5.1 Damaged Deliveries

If your package arrives damaged, please notify us within 48 hours of delivery.

Please include:

Your order number.
Photos of the damaged product.
Photos of the shipping box and packaging.
A brief description of the issue.

This information helps us process your claim more quickly.

5.2 Lost Return Packages

NStarsW is not responsible for returned packages that are lost or damaged during return shipping. We strongly recommend using a shipping carrier that provides tracking and shipping insurance.

6. Final Sale Items

Products marked as Final Sale, Clearance, or Non-Returnable cannot be returned, exchanged, or refunded unless required by applicable law.

Please review product descriptions carefully before completing your purchase.

7. International Returns

7.1 International Orders

Customers outside our primary shipping region are responsible for:

Return shipping costs.
Customs duties.
Import taxes.
Any applicable customs processing fees.

NStarsW is not responsible for customs delays or charges imposed by local authorities.

7.2 International Refunds

Refund amounts for international orders may vary due to:

Currency exchange rate fluctuations.
Bank processing fees.
Payment provider fees.

These charges are outside the control of NStarsW.

8. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact our customer support team.

Website: https://nstarsw.info/